Privacy Policy

Effective date: Nov 15th, 2025

Overview

AVU Management Ltd (“AVU”, “we”, “us”, “our”) is committed to protecting the privacy of visitors to our website and customers who purchase goods or services from us. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how we share it, and your privacy rights. We operate in Canada and comply with applicable Canadian privacy laws.

Personal data we collect

We collect the personal data necessary to provide our services and run our online store, including:

• Contact information: name, email, phone, shipping and billing addresses.

• Account & order information: account credentials, order history, invoices, payment confirmation (note: full card data is not stored by us — see Payment Processing below).

• Transactional data: order amounts, items purchased, taxes, shipping method, and returns.

• Communications: customer service emails, chat transcripts, and support records.

• Technical data: IP address, device/browser information, and analytics data collected through cookies and similar technologies.

• Optional information: photos or descriptions you provide when requesting quotes, making insurance claims, or for restoration documentation.

How we use personal data

We use personal data to: process and fulfil orders; respond to inquiries; manage returns, refunds and warranties; administer accounts; deliver products; comply with legal or regulatory obligations; and send service-related messages (order status, shipping updates). With your consent, we may send marketing communications and promotions; you may opt out at any time.

Legal bases

For Canadian residents, we process personal data as necessary to perform the contract with you (fulfil orders), to comply with legal obligations, and with your consent where required.

Payment processing & PCI compliance

We use reputable third-party payment processors to accept payments. These processors operate their own secure card environments and are responsible for protecting cardholder data under their PCI DSS certifications.

AVU does not store full card PAN (primary account number) or card verification data on our servers when you pay via these hosted or tokenized payment solutions.

PCI compliance is a shared responsibility: while processors reduce scope when you use hosted/tokenized integrations, AVU must still follow best practices and complete any required merchant attestation forms.

Sharing & disclosure

We share data with: payment processors, shipping carriers, insurers and loss-adjusters (when required for claims), third-party service providers (hosting, email, analytics), and legal authorities when required. We contractually require providers to protect your data.

Cookies & tracking

We and third parties use cookies and similar technologies to operate the site, to analyze site usage, and to deliver advertising. See our Cookies Policy for detailed information.

Data retention & security

We retain personal data for the length of time required to provide services, for legal and tax compliance, and as otherwise necessary. We implement reasonable technical and organizational measures to protect personal data, including access controls, encryption for data in transit, secure development practices, and vendor security reviews.

Your rights

You may request access, correction, deletion, and object to certain processing.
Contact us at: Info@AVUmgmt.ca

 

Changes to this policy

We will post updates here and indicate the effective date.