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Effective date: Nov 15, 2025
Service area: Canada only (all provinces and territories where our carriers deliver).
Shipping methods & carriers
AVU uses trusted carriers to deliver products within Canada.
Shipping options (standard, expedited, overnight) and costs are shown at checkout. Large furniture items may require special handling (long-carry, orappointment delivery).
Processing time
Orders are processed within 1–3 business days (unless a product is a custom order or back-ordered). You will receive confirmation emails for order receipt, dispatch, and tracking information.
Shipping rates & taxes
Shipping charges are based on item size, weight, delivery method and destination. Prices at checkout include applicable Canadian taxes (GST/PST/HST) as required by the shipping destination.
Delivery windows & appointments
For large deliveries, we will schedule an appointment window. Please ensure someone is available to accept delivery; additional fees may apply for missed appointments or re-delivery.
Remote locations & delays
Deliveries to remote or difficult-to-access locations may take longer and incur additional fees. AVU is not responsible for delays caused by carriers, weather, or other force majeure events.
Order tracking & issues
You will receive tracking information once an order ships. Report shipping issues (damage in transit, non-delivery) within 7 days of the expected delivery date to orders@avumgmt.ca so we can assist and, if necessary, file a carrier claim.
Large-item delivery notes
- Customers are responsible for ensuring an adequate path and access for delivery. Extra fees may apply if delivery cannot be completed due to obstructions or access issues.